In an effort by retailers to get consumers to spend the sparse cash they have there is a consistent stream of promotions and sales on the high street. However, while most people are thinking about what they can afford to spend on, and what will have to wait, most are not taking the time to think about their legal rights while shopping.
Yet, as customer rights are becoming redefined it may soon be an issue otherwise you may be throwing away money. Most people assume that if goods are purchased so long as they are not used and the receipt is still in hand they can be returned, which is no longer always true.
In fact, while most shops will let you return items within a certain time frame, it is not a legal right that they must give you. In other words, if an item is not the right fit, or you change your mind later shops do not have to accept exchanges or offer credit for the purchase.
The only refund that a consumer is entitled to is if they purchase an item that is misrepresented or faulty in which case it falls under the right to reject placed into motion in the 1979 Sales of Goods Act.
Since a few more remedies have been added onto the law in 2002 it is now a bit fuzzy to comprehend what the Sales of Goods Act really means.
In order to correspond with European law, if the European Consumer Sales Directive is adopted then the UK will need to toss the right to object from the law books, which may cause extreme customer confusion and distrust across the UK.